Local Delivery

For our Sydney customers, we are pleased to offer safe and reliable local hand delivery - free for orders over $50! It's just us in a van with heaps of healthy and happy plants and botanical goodies.

 

We deliver every Monday and Thursday. Orders placed Thursday - Saturday will be delivered on Monday. Orders placed Sunday - Wednesday will be delivered on Thursday.

 

Is local delivery available to me?

 

For the local delivery option to be available at the checkout, the following conditions must be met:

 

  • Delivery address must be within 20km of Marrickville, Sydney (check postcode list below!).
  • A minimum spend of $30 is required.
  • Accelerated checkout methods (including Shop Pay, Apple Pay and Google Pay) cannot be used as this pre-fills the delivery address and prevents the system determining if you are within our delivery zone.

 

Local delivery will automatically become available at the checkout if these requirements are met.

 

Where do you deliver to?

 

We deliver within 20km of our Marrickville, Sydney, location. This is approximately west to Liverpool, south to Bundeena, north to Pymble and all of the eastern suburbs. A full list of delivery postcodes can be found at the bottom of this page. The checkout will automatically determine whether your delivery address is within 20km.

 

How much is local delivery?

 

For orders over $50, local delivery is free. Local delivery is $10 with a minimum spend of $30 for all other orders.

 

How does local delivery work?

 

We deliver every Monday and Thursday. Orders placed Thursday - Saturday will be delivered on Monday. Orders placed Sunday - Wednesday will be delivered on Thursday. (Note: the cut off for delivery on Thursday is 5pm Wednesday - orders placed after 5pm will be delivered the next Monday.)

 

If nobody is home we will leave your delivery in a safe place. If no safe place is available, a redelivery fee will apply. Your safe place should be away from direct sunlight or rain and not in direct view of passersby. If, for whatever reason, your delivery cannot be completed, we will be in touch to make alternative arrangements.

 

On delivery we will take a photograph of your parcel in place as confirmation. We cannot be responsible for the parcel after it has been delivered. 

 

Why doesn't the local delivery option appear at the checkout?

 

Check the delivery address is within 20km of Marrickville. Check the $30 minimum spend has been reached. Check you are not using an accelerated checkout method (including Shop Pay, Apple Pay and Google Pay).

 

If the above have been checked, please contact us at hello@foliata.com.au and we will help sort it out!

 

Returns & Refunds

 

Change of mind returns and refunds will be assessed by us on a case by case basis. If you want to make a change of mind return, the following conditions apply:

  • You must return the item by post at your expense
  • If you received your item via a free delivery, a $10 fee will be deducted from and refund
  • Change of mind returns are not accepted for live plants

 

If an item is damaged or faulty, our standard Returns & Refunds Policy applies. 

 

Anything else?

 

If your delivery address is difficult to find, please include as much detail as possible in the order comments section.

 

If the delivery address is incorrect or cannot be located, a redelivery fee may apply. 

 

We deliver to the following Sydney postcodes:

 

1350
1485
1560
1825
2000
2006
2007
2008
2009
2010
2011
2015
2016
2017
2018
2019
2020
2021
2022
2023
2024
2025
2026
2027
2028
2029
2030
2031
2032
2033
2034
2035
2036
2037
2038
2039
2040
2041
2042
2043
2044
2045
2046
2047
2048
2049
2050
2055
2060
2061
2062
2063
2064
2065
2066
2067
2068
2069
2070
2071
2072
2073
2074
2086
2087
2088
2089
2090
2092
2093
2094
2095
2100
2110
2111
2112
2113
2114
2115
2116
2117
2118
2119
2121
2122
2125
2127
2128
2130
2131
2132
2133
2134
2135
2136
2137
2138
2140
2141
2142
2143
2144
2145
2146
2150
2151
2152
2160
2161
2162
2163
2165
2166
2170
2172
2190
2191
2192
2193
2194
2195
2196
2197
2198
2199
2200
2203
2204
2205
2206
2207
2208
2209
2210
2211
2212
2213
2214
2216
2217
2218
2219
2220
2221
2222
2223
2224
2225
2226
2227
2228
2229
2230
2231
2232
2234

 

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