Returns & Refunds

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return (this excludes plants). Returns are only accepted for products that are faulty, products that do not perform their intended purpose or products that differ significantly from how they were advertised.

 

To be eligible for a return, your item must be in the same condition that you received it and unused. You’ll also need the receipt or proof of purchase.

 

To start a return, you can contact us at hello@foliata.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

 

You can always contact us for any return question at hello@foliata.com.au.

 

Damage and issues

 

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Items damaged or broken in transit,  including pots, must be taken to an Australia Post outlet for assessment and application for compensation. All parcels are insured by Australia Post to the value of $100.

 

You must inform us and send a picture of any damaged or unhealthy plants within 24 hours of receipt of the plant for consideration of a refund. We will not be able to provide a refund if this information and picture is delayed.

 

Exceptions / non-returnable items

 

Certain types of items cannot be returned, like perishable goods (such as plants), custom products (such as special orders or personalised items). Please get in touch if you have questions or concerns about your specific item.

 

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Refunds

 

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.

 

img

Added to cart successfully!