Postage & Shipping
Do you ship to me?
We ship throughout Australia!
Unfortunately we cannot ship plants or potting mixes to quarantine states and territories (Northern Territory, Western Australia and Tasmania).
How much is shipping?
Shipping is based on weight. The following rates apply:
- Less than 500g - $9.95
- 500g - <1kg - $14.95
- 1kg - <2kg - $19.95
- 2kg - <3kg - $24.95
- 3kg - <4kg - $29.95
- 4kg - <5kg - $34.95
- 5kg and above - $39.95
When will you ship my order?
Most orders will be dispatched within 2 working days.
Items damaged or broken in transit, including pots and planters, must be taken to a Post Office for assessment and application for compensation. All parcels are insured by Australia Post to the value of $100. If you would like to add additional insurance, please contact us at hello@foliata.com.au.
Who will deliver my order?
Shipping is primarily by Australia Post. Australia Post remains the most reliable service for our customers throughout Australia. In rare circumstances we may use a courier service of our choosing.
Can I track my order?
Yes! Tracking numbers will be provided in an email when your order is dispatched.
Do you ship to PO boxes?
Yes we do!
What if nobody is home to receive my order?
Most orders are marked "authority to leave", which means they can be left in a safe spot if available. If there is no safe spot or the package may be exposed to extreme weather, it's best to arrange to be home to receive the order.
